Shipping Policy

Thank you for shopping with us! Please read our shipping policy below for information regarding order processing, shipping times, and related terms.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Time

We ship internationally. Once your order has been dispatched, delivery typically takes 7–12 business days, depending on your location and local customs processing.

Please note: delivery times are estimates and are not guaranteed. Delays caused by customs, local courier issues, weather, or other circumstances beyond our control may extend these timeframes.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress. Please allow 24–48 hours for tracking information to update after dispatch.

Customs, Duties, and Taxes

We are not responsible for any customs fees, import duties, or taxes that may be charged by your country upon delivery. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information before placing an order.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact us at support@feryl.co with your order number, and we will investigate the issue with our shipping partners.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@oddwell.store — we will do our best to correct it before dispatch, but cannot guarantee changes once an order has shipped.

Multiple Items in One Order

If you order multiple items, they may be shipped separately from different fulfillment centers and may arrive at different times. This does not affect your total shipping cost.

Contact Us

If you have any questions about this Shipping Policy, please contact us at: Support@oddwell.store

Last updated: 08/02/2026